Make-up Session Policy

Sessions commitment.

Dear Student / Parent:

At Spanish In Town, we encourage our students to build strong language-learning habits through commitment, consistency, and punctuality. Regular practice and attendance play an important role in helping students grow in confidence and continue developing their Spanish skills.

We also understand that unexpected situations can happen and that, at times, missing a session may be unavoidable. To support our students while also respecting the time, preparation, and availability involved in each session, we have created a Make-Up Session Policy that aims to be fair and balanced for everyone.

Due to the number of students, schedules, and session preparation involved, we cannot guarantee make-up sessions for every individual or group session. However, we will always do our best to provide flexibility and solutions whenever possible.

Please make every effort to arrive on time for both virtual and in-person sessions so we can make the most of our learning time together.

If you have any questions about this policy, please feel free to reach out. We are happy to help!

Absences/Sick days (Individual Lessons)

We understand that unexpected situations can happen. To help us provide the best experience for all of our students, please review our cancellation policy below.

If you or your child will be unable to attend a session, please notify us by phone, text, or email at least 24 hours in advance.

Sessions canceled with less than 24 hours' notice will be charged in full and are not eligible for a make-up lesson. Please note that missed sessions are non-refundable.

As a courtesy, we offer a limited number of complimentary make-up lessons based on the size of your lesson package:

  • 1–4 paid sessions: No make-up sessions

  • 5–20 paid sessions: 1 complimentary make-up session

  • 21 or more paid sessions: Up to 2 complimentary make-up sessions

Thank you for your understanding and cooperation. These guidelines help us maintain a consistent schedule while providing flexibility whenever possible.

Absences/Sick days (Group Lessons)

To help us provide a consistent experience for all participants, make-up sessions are not available for missed group classes unless the cancellation affects the entire group.

For students enrolled in packages of 21 lessons or more, we offer up to two complimentary make-up sessions when eligible.

Whenever possible, we will do our best to schedule a make-up session during the same week. If that isn't possible, we will work with you to arrange it for a later date.

If you or your child will be unable to attend a class, please notify us by phone, text, or email at least 24 hours in advance. Thank you for your cooperation and understanding.

Lesson Cancellation

While we do our best to maintain our regular schedule, there may be rare situations when a substitute instructor is not available due to an unexpected circumstance or when extreme weather conditions require us to cancel a session.

Whenever possible, we will provide at least 24 hours’ notice if a cancellation is anticipated. In the event of a last-minute cancellation, we will contact you by phone and email as soon as possible and work with you to schedule a make-up session.

Please note that refunds will not be issued for canceled sessions. Instead, we will make every effort to provide a make-up session at a convenient time.

An Instructor/Student Being Late

  • Online Sessions

    Please join your online lesson on time. If a student is late, the instructor will wait for 5 minutes and send a reminder by text or email. If there is no response, the instructor will remain in the meeting for an additional 10 minutes.

    If the student does not join within that time, the lesson will be considered a no-show. The instructor will end the session, the lesson will be charged in full, and it cannot be rescheduled.

  • In-Person Sessions

    Our instructors strive to arrive on time or a few minutes early for every lesson. If an instructor is unexpectedly delayed, you will be contacted by phone or text as soon as possible.

    Once the instructor arrives, the lesson will still take place. If necessary, the session may be rescheduled at no additional cost to the student.

Remaining sessions to transfer

If you have any sessions remaining in your package that have not yet been scheduled, please remember that they expire two months after your last completed session.

If you're unable to use your remaining sessions, you're welcome to transfer them to another student. To keep the sessions active, the new student must contact us within the same two-month period to schedule their lessons.

Please note that unused sessions are non-refundable. Any sessions that are not scheduled or transferred before the expiration date will be forfeited.

Transfers are subject to availability and may be limited based on the new student's age, Spanish proficiency level, or program requirements.

Sincerely,

Viviana Bolívar
Founder and Owner