Make-up lesson Policy

Dear Student / Parent:

I always encourage the highest level of commitment, consistency, and timeliness to most greatly benefit my students in the growth and development of their language learning. But I do understand that there are circumstances where missing a lesson is inevitable.

I have created a Make-Up Lesson Policy to be as fair as possible, taking into consideration both my students’ time and the instructors’ preparation, availability, and time.

Since we can’t 100% guarantee make-up lessons for individual and group lessons, due to the number of students, we offer this policy that is as equitable as possible for both parties.

Please be on time for your virtual or in-person session.*

Read the details below and don’t hesitate to contact me if you have any questions.

Absences/Sick days (Individual Lessons)

Make-up lessons will be given, based on the number of paid lessons, at no additional charge. There are no refunds for missed lessons.

Please call/email/text at least 24 hours prior to class time to let us know if you / your child will not be attending the lesson.

If you cancel a lesson with less than 24-hours notice, you will be charged for that lesson and make-up will not be given.

1-9 paid classes: No make-up lesson

10-19 paid classes: 1 make-up lesson

20-35+ paid classes: 2 make-up lessons

Absences/Sick days (Group Lessons)

Make-up lessons will NOT be given unless the cancelation is for the entire group -no more than 2 make-up lessons per 21 lessons and more-.

We would try to find an available spot for a make-up session in the same week or in a different week if applicable.

Please call/email/text at least 24 hours prior to class time to let us know if you or your child will not be attending the lesson.

Lesson Cancellation

There may be rare occasions when we cannot find a substitute for a last-minute situation or extreme weather causes us to cancel the class. If we know in advance, we will at least give you 24 hours’ notice. If it is a last-minute decision, we will call and email and schedule a make-up lesson. No refunds will be given.

An Instructor/Student Being Late*

  • Online Instructors will wait for 5 minutes for a student and remind the lesson via text or email. If the student doesn’t reply, the instructor will wait for 10 more minutes. If the student doesn’t show up, the lesson is over, the instructor leaves the session and the student will be charged for the lesson with no rescheduling option.

  • In-Person Instructors will always be in the session on time or 5 minutes earlier. If the instructor is not on time you will receive a call/message and the lesson is given if the instructor finally gets to your place or the lesson will be rescheduled with no additional cost.

Holiday Classes

If your class falls during a holiday, we may be able to offer lessons if our instructors have available spots.

Expire/Transfer Lessons

If you have sessions left of your package, and you have not scheduled them, please know that they expire 2 months after the last session you took/scheduled. If you don't want to lose them, you may transfer your sessions left to another person anytime. That person* has to contact us before 2 months to schedule the lessons that you want to transfer. Otherwise, there are no refunds for the lessons left, unfortunately, you lose them.

*Restrictions apply according to the level of the new student.

Sincerely,

Viviana Bolívar
Founder and Owner