Make-up lesson policy

Dear Student or Parent:

I always encourage the highest level of commitment, consistency, and timeliness to most greatly benefit my students in the growth and development of their language learning. But I do understand that there are circumstances where missing a lesson is inevitable.

I have created a Make-Up Lesson Policy to be as fair as possible, taking into consideration both my students’ time and the instructors’ preparation time.

Please be on time to your class and pick up your child on set time. After 10 minutes you will be charge an extra money depending on how much time you be late.

Please read details below and don’t hesitate to contact me if you have questions.

Absences/Sick days

Make-up lessons will be given, based on the number of paid lessons, at no additional charge. There are no refunds for missed lessons.

1-3 paid classes: No make-up lesson

4-10 paid classes: 1 make-up lesson

11-20 paid classes: 2 make-up lessons

21-40 paid classes: 3 make-up lessons

Please call or email at least 24 hours prior to class time to let us know if you or your child will not be attending the lesson.

If you cancel a lesson with less than 24-hours notice, you will be charged for that lesson and make-up will not be given.

Lesson Cancellation

There may be rare occasions when we cannot find a substitute for a last minute situation or extreme weather causes us to cancel class. If we know in advance, we will at least give you 24 hours notice. If it is a last minute decision, we will call and email and schedule a make up lesson. No refunds will be given.

Holiday Classes

If your class falls during a holiday, we may be able to offer lessons if our instructors have available spots.

 

Sincerely,

Viviana Bolívar
Director & Lead Instructor
Spanishintown.com